Terms of Business

Our Aim

Welcome to our Terms of Business page. At Recovery Juice, our mission is simple: to bring fresh, quality juice right to your doorstep. Dive into the details of how we ensure seamless delivery and top-notch service. Let’s get started on this juicing journey together!

Product & Imaging

The images of Recovery Juice products on our website are for illustrative purposes only. Your Products may differ slightly from those as displayed on our Website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on our Website.

Storage of Products

You are responsible for opening and inspecting the products upon delivery and storing them correctly. You are also responsible for the preparation of our products. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation of our products.

Allergens

It is your responsibility for checking our packaging and website to ensure that a product does not contain a relevant allergen to you.

Product Availability

Products are subject to availability and prevailing market conditions. Recovery Juice only deal in fresh produce, which can be affected by seasonal variations. In the rare event of non-availability of any products you order, we may offer a reasonable substitute. It is our policy to notify you of any substitute items via email prior to delivery where possible giving you the opportunity to accept or reject the item prior to the point of delivery.

Delivery

Delivery windows stated on our Website or via Email are an indication, and not a guarantee of delivery within these hours. We reserve the right to deliver your box at any point on the day of delivery set out in the dispatch confirmation.

Safe Place

Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe. Whilst our delivery partners will endeavour to deliver the package to your door, they are contractually obliged to deliver at ground level.

The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

The courier company may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.

Recovery Juice’s obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.

The customer will be notified of such delivery to a neighbour by delivery notice or via email.The customer will be notified of such delivery to a neighbour by delivery notice or via email.

If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance.

Recovery Juice will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance.

Risk & Title

Once the delivery is completed, according to the preceding paragraph (i.e. signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. Recovery Juice shall not be held liable for any damage, defect or loss which may occur thereafter.

Damages & Losses

You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. Recovery Juice is not obliged to review the safe spot as to its general suitability.

Refusal of the box does not negate the charge for the services. Recovery Juice will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company.

Price & Payment

The price of the products and delivery charges will be as quoted on our website when your order is created except for in cases of obvious error.

Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Payment for all products and services must be by credit or debit card. We accept payment with Visa and Mastercard, Apple Pay, Google Pay and PayPal.

If you have an account with Recovery Juice, your payment details are stored securely by a third party to allow recurring payment for future orders. Further details are set out in our privacy policy available on our Website. Recovery Juice does not have access to view your full credit or debit card details.

It is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.

Warranty

We warrant to you that any product purchased from us through our Website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Our Liability

If Recovery Juice fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.